Frequently Asked Questions (FAQ)

How long does it take to receive my order?

All orders are prepared within 2-3 business days of confirmation.
Shipping usually takes 2 to 5 business days to Italy.
For international deliveries, delivery times may vary depending on the destination country.

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What are the shipping costs?

Shipping to Italy has a fixed cost of €5.
It's free for orders over €70.
For international shipments, the cost will be calculated based on the destination at checkout.

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Can I make a return?

Yes, we accept returns within 14 days of receiving your order, as long as the products are intact and unused.
Return shipping costs are the responsibility of the customer.
Email us at ileniartshop@gmail.com for instructions.

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How can I contact Ileniart?

You can write at any time to ileniartshop@gmail.com or use the form on the Contact page .
We always respond as quickly as possible.

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Can I make a gift?

Of course! You can indicate at checkout that it's a gift.
The package will not contain a price and you can add a personalized message.